About Relay
Relay is an independent software company based in New York. We build field service software for growing home service businesses.
Relay brings calls, scheduling, dispatch, estimates, invoicing and payments into one system, with an AI receptionist that answers calls and books jobs.
Relay was founded in 2026 by John Costelloe, a software engineer who previously worked on notification systems at LinkedIn and large-scale data processing infrastructure at Amazon Ads.
Common questions
Relay is field service software for HVAC and plumbing companies. It covers the whole job, from the first call to the final invoice, with a focus on responding to every new customer and booking only the work your team can handle.
We handle importing customers, locations, equipment history, jobs, invoices, and other core data from common field service platforms, so you don't have to start from scratch.
Migration and onboarding are included. We work directly with your team to plan the transition and minimize disruption to day-to-day operations.
Message the Relay team from inside the app, or email support@relay-ops.com. Migration and onboarding are included when you switch.
Relay is $99/month with unlimited users and jobs. All features are included—no add-ons, per-user fees, or contracts. Standard payment processing fees apply when you collect payments through Relay.