Relay vs FieldPulse

FieldPulse's route optimization schedules a set of jobs in the order you click them on the map, spaced by the default job duration and default travel duration you enter. Its booking portal's Smart Scheduler offers times based on your team's schedules and skills, with optional free time before and after a job for driving.

Relay compares the additional drive time each eligible placement would create before offering the customer a time. It matches the work to qualified technicians, accounts for the appointments on either side of each placement, and can shift flexible work to make room while preserving fixed times and customer arrival windows.

The office, online booking, and maintenance booking all use this same check, so a time a customer picks online has already been tested against the route it joins.

The same engine also builds a whole day in one step: Build Schedule assigns the day's unscheduled work to technicians and orders each route, keeping locked jobs in place and respecting priorities, skills, and availability.

Both systems support maintenance agreements and equipment service history. FieldPulse creates each agreement's visits 12 months ahead as unscheduled jobs for you to place on the schedule, and can email the customer a reminder before a visit.

When a plan owes a visit that can be booked online, Relay automatically invites the customer by text and email to book it themselves, using times the scheduling engine has already checked against the route. Reminders follow while it stays unbooked, and booking creates the job, tied to the plan and any covered equipment.

Relay keeps jobs, customers, schedules, and the pricebook locally on web and mobile. Screens open instantly, without waiting for a server.