Never lose another call
Relay answers, captures the job, and books it into real technician availability.
In the field
Job details, updates, and payments in one place.
Everything your team needs to run the day
Payments, reminders, reviews, and job readiness in one place.
Payments & Deposits
Send invoices and reminders. Collect deposits before work is scheduled.
Reviews
Follow up with customers automatically after completed work. Get more five-star ratings.
Job Readiness
Track deposits, permits, and parts before scheduling. Keep jobs from going out early.
Reminders & Confirmation
Send reminders and confirmations to reduce no-shows.
Bulk Outreach
Text your customer list. Replies create jobs automatically.
FAQs
Your questions answered
Relay is built for HVAC and plumbing companies that are still manually building and adjusting the schedule every day.
It works especially well for growing service businesses with multiple technicians, a busy dispatch board, emergency calls, and constant schedule changes throughout the day.
Relay helps owners and dispatchers automatically build and repair the schedule, reduce overtime and drive time, fit more jobs into the existing day, and spend less time manually dragging jobs around.
Most field service software helps you record and organize the operation: jobs, invoices, customers, and technician activity.
Relay is built to help run the operation while the day is happening.
Instead of manually reshuffling the board, Relay automatically builds the schedule, adjusts it as jobs run late or new calls come in, lets you evaluate placement tradeoffs before changes are applied, and books work against real technician capacity.
Calls, dispatch, routing, scheduling, and technician availability all work together as one operational system, so the software is actively helping the business make decisions throughout the day, not just recording what already happened.
Yes. Technicians use the mobile app to view jobs, see customer details, update status, and collect payments. The app is designed to be simple and fast on site.
Yes. Relay supports card and ACH payments. You can collect payments online from invoices or in person using Tap to Pay or Terminal. Processing fees can be passed through or absorbed.
Yes. We handle migrating your customers, jobs, invoices, and other core data from common field service platforms, so you do not need to start from scratch.
Migration and onboarding are hands-on and included. We work directly with your team to make the transition smooth and minimize disruption to day-to-day operations.
Relay uses simple, flat pricing. One plan, one monthly price, with unlimited users and jobs. Payment processing fees apply only when you collect payments. There are no contracts and no add-ons.
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