SMS Program Disclosure
Last updated: Oct 1, 2026
Relay facilitates SMS messages on behalf of participating service businesses. SMS messages are sent from the service business the customer has engaged with, facilitated by Relay. This page describes the SMS program, consent process, message types, and opt-out procedures.
1. Consent Process
Service businesses use Relay to text their customers about service those customers have requested or received.
Customers can also opt in via web form at https://relay-ops.com/sms-consent. The customer must check an unchecked consent box and submit the form. Relay then sends a confirmation message, and the customer replies YES to confirm. The confirmation message states:
“Reply YES to confirm you'd like to receive appointment updates from {Business Name}. Message frequency varies. Msg & data rates may apply. Reply STOP to cancel. Privacy: https://relay-ops.com/privacy”
2. Message Types
Customers may receive messages about their service, including:
- Appointment confirmations and reminders
- Schedule updates
- Technician arrival notifications
- Estimates, invoices and payment confirmations
- Replies to messages the customer sends
Review requests, maintenance reminders and promotional messages are sent only to customers who have confirmed SMS consent.
3. Message Frequency
Message frequency varies with the customer's service activity.
4. Opt-Out
Customers may opt out at any time by replying STOP to any message. After opting out, no further SMS messages will be sent. To resume messages, reply START.
5. Help
For help, reply HELP to any message or contact support@relay-ops.com.
6. Rates
Message and data rates may apply. Check with your mobile carrier for details.
7. Privacy & Terms
Privacy Policy: https://relay-ops.com/privacy
Terms & Conditions: https://relay-ops.com/terms